Partner privacy policy

 

Partner Privacy Policy

Service On Wheel Partner is operated by us. This Privacy Policy explains how we collect, use, and protect your information when you use the Service On Wheel Partner mobile application.

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

Personal Information

When you register as a service partner, we may collect:

1. Full name
2. Mobile number
3. Email address
4. Gender (if provided)
5. Language preference
6. Profile photograph
7. Service category
8. Business and service area details
9. Identity verification information (if applicable)

Location Information

The App collects your device's location to support its core functionality.

Location access is used to:

1. Verify your service area (city/pincode) during partner onboarding.
2. Display your current location within the App.
3. Support location-based features required to provide our services.
4. Help prevent fraudulent registrations and ensure partners are assigned to the correct service area.

The App may request location permission, including background location where required for these core features. Your location information is used only to provide and improve our services and is never used for advertising or marketing purposes.

Camera and Photos

The App may access your device's camera and photo gallery to:

1. Upload your profile photograph.
2. Upload identity verification documents.
3. Capture and upload service-related photographs when required.

Push Notifications

We may collect push notification tokens to send:

• New job notifications
• Booking updates
• Service reminders
• Account notifications
• Important operational announcements

2. How We Use Your Information

We use your information to:

• Create and manage your partner account.
• Verify your identity and service area.
• Complete partner onboarding.
• Provide location-based services required by the App.
• Process bookings and payments.
• Improve our services and application performance.
• Detect fraud and prevent misuse.
• Provide customer support.
• Comply with applicable legal requirements.

3. Information Sharing

We may share your information with:

• Customers receiving your services (such as your name, profile photo, and service status during active bookings).
• Payment service providers.
• Analytics and crash reporting providers.

We do not sell your personal information to third parties.

4. Third-Party Services

The App may use third-party services such as:

• Google Maps Platform
• Firebase Analytics
• Payment gateway providers

These third-party services have their own privacy policies governing the use of your information.

5. Data Retention

We retain your information only for as long as necessary to:

• Provide our services.
• Maintain account and booking records.
• Meet legal and regulatory obligations.
• Resolve disputes.
• Prevent fraud.

When information is no longer required, it is securely deleted or anonymized where appropriate.

6. Data Security

We take reasonable technical and organizational measures to protect your information, including secure transmission, restricted access, and industry-standard security practices. However, no method of electronic storage or transmission is completely secure.

7. Your Rights

You may:

• Access your personal information.
• Update or correct your information.
• Withdraw permissions where applicable.
• Request deletion of your account and personal data, subject to applicable legal requirements.
• Contact us with any privacy-related questions.
  
  Last Updated: July 6, 2026